Our 6 Service Topics
- Delivery Times — production time per finishing method, express and overnight options, realistic lead times per order size.
- Shipping Options — DHL, UPS, Standard/Express/Overnight, shipping costs Germany + EU, tracking, Packstations.
- Payment — PayPal, credit card, Klarna, SEPA direct debit, advance payment.
- Cancellation & Claims — right of withdrawal, claims process, quantity tolerance on large runs, goodwill policy.
- Sample Service & Andruck — andruck before large runs, fabric samples for business customers, approval process.
- File Requirements — vector vs. pixel, minimum resolution, accepted formats, free pre-check.
Quick Help — What Are You Looking For?
"How long does my order take?" → Delivery Times
"Which payment method do I take?" → Payment
"Which payment methods do you accept?" → Payment overview — PayPal, credit card, Klarna, SEPA, advance payment.
"How do I report a print error?" → Cancellation & Claims
"Should I order andruck in advance?" → Sample Service — recommended from 100 pieces
"What file do I need for printing?" → File Requirements — vector ideal, pixel from 300 dpi
Trust Standards at ShirtStore
- Buyer protection — for private customers
- SSL-encrypted payment — all checkout pages
- OEKO-TEX-certified textiles — main brands harmful-substance-tested
- 24-48 hour response guarantee — on every inquiry
- Gross/net price toggle — prices shown net or gross for business customers
- Made in EU — own finishing in Berlin, transparent supply chain
Need Personal Consultation?
For questions not answered in the service pages, contact us:
- Contact form: Contact us — response in 24 hours
- B2B inquiries: Bulk Order Inquiry — individual contact
- Business client consultation: Business Clients — volume discounts, collective invoices, embroidered CI logos